Improve safety, prevent damage, save time and money.
Do More With Less
Experience the next generation of ticket management software, now on mobile devices.
Reliable and secure cloud-based hosting provides protected authentication, data encryption, and minimum 99.99% up-time. No more relying on third party IT specialists or in-house servers and administration!
Custom parsing and processing of excavation information into a centralized database for prioritization, assignment, research analysis, locating, servicing, and responding.
Automatic prioritization of the most important work based on user specifications. View and balance workloads with user-defined assignment rules for decreased service turnaround time.
View excavation locations geographically and instantly view proximity to existing infrasturcture. Efficiently plan your service route via turn-by-turn directions to multiple work sites.
Automatic electronic distribution of customized responses to call centers, facility owners, excavators, and any other third party. Allow excavators and facility owners to login and view real-time progress on their requests.
Run invoices, audits, status and history reports with ease. Custom reports help optimize your organization’s productivity and efficency. Powerful business intelligence platform provides analytics to help drive business decisions and streamline your operations.
Chat and share files with employees, excavators, and facility owners via real-time instant message and file sharing module. Syndicate important announcements across the organization and host live chat room discussions.
24/7 on-call support for issues, questions, or concerns. No machines answering phones – a dedicated human resource is assigned to your account and responsible for handling all of your inquiries and ensuring you achieve more with less.
Chad S, Leader of Gas Regulatory Services, Louisville Gas & ElectricDigTix’s support response has exceeded my expectations. This is not a common thing I see internally or with other business partners. In speaking with software vendors, I reference DigTix's support team as the gold standard metric and goal for our software solutions.
Andy Costa, VP Operations, ProTek Locating - New York CityOver the last decade, our company has tried several ticket management products. We couldn’t find one that completely fit our needs. Then we found DigTix. DigTix did for us what no other ticket management company could - provide a robust, scalable and affordable solution. We were very impressed, but how would it perform over time? Answer - rock solid. Over the last four years, our nearly 50 employees haven’t been down a single hour. Using a cloud-based solution gave us redundancy, enabled us to shut down three costly servers and immediately minimized our IT spending. Our company is faced with many challenges, it's peace of mind knowing ticket management isn’t one of them.
B. Shipley, Foreman, Cam-Tel Line Locating, Ltd.DigTix provides us the ability to streamline our processes through needed upgrades and changes. Their team is interested in addressing needed tweaks to our ticket management system.
Chris Koch, ProTek Locating - BostonWhen it comes to functionality changes that we'd like to see in DigTix to support our particular organization, all we need to do is ask. These changes are delivered in a matter of days, instead of weeks or months. Communication with the DigTix support team is quick and easy.
Walter M, Field Engineering Manager, Norscan Instruments LtdFour years ago I was looking for an application that would be able to manage cable locate requests for relatively small cable networks in our city. I was fortunate enough to come across DigTix at a trade show which offered a very scalable solution for my locate ticket handling needs, as compared to other similar providers. Kyle and his team walked me through the setup and implementation process in no time! Once I became familiar with the application package, they were able to customize a few features I needed specific to my ticket handling process (all for a very reasonable cost). When I require assistance or technical support, DigTix is there to promptly assist me (even on evenings and weekends)! Overall, the DigTix application software is great and so easy to work with.
A. Mcclymont, Field Technician, ProTek LocatingDigTix is definitely user friendly. It's highly reliable and hasn't been down since I began using it in 2012.
